Payment

Automatic Payment Auto Pay

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Utility services may be billed directly to your checking account at any bank, saving you time, effort, and postage. Each month you will receive your energy statement as usual. Your bank will deduct the amount due from your checking account, based on your cycle date of the 5th, 15th, or 25th of each month. The deduction will be shown on your regular bank statement, as well as your next energy statement.  You can either download an autorization form or pick one up at City Hall.

Budget Billing

Energy costs vary during the year which can make budgeting difficult. Here is a way to average your energy bill so you pay a similar amount every month. It makes it easier to budget your expenses. Your budget amount is based on the previous year's actual usage applied to current rates. We continue to read your meter to assure your payments are on target with your consumption. Periodically, your payment amount may be adjusted up or down with changes in energy usage or energy costs, caused by changes in your lifestyle or unpredictable weather. To sign up, call the Billing Department at (319) 352-4252.

Budget Billing Reconciliation

Once a year in May, we will perform a reconciliation of your account.  This means we will pay you if your budget payments have been too much, or we will bill you for the balance of your account if your payments have not been enough to cover your usage.

Late Payment

The bills are due on the 5th, 15th, or 25th of each month, depending on your billing cycle. If your due date is on a weekend or holiday, we will accept payments until closing time the following working day.

Payment Assistance

Should you find it difficult to pay your monthly energy bill, we will make every effort to develop a special payment schedule designed to fit your budget. The Billing Department may be reached at (319) 352-4252.

Payment Locations

We want doing business with us to be as convenient as possible. You can pay your bill by having your payment automatically made for you by your bank, you can also mail your bill, or drop it off at City Hall. The drop box is located in the alley east of the main entrance. The customer service counters at The First National Bank, Hy-Vee, John Deere Credit Union, Security State Bank, and State Bank of Waverly will also accept your payment.

Bill Format

You will be able to easily determine your utility usage patterns and their costs. A return envelope will be enclosed for your convenience. Communicating with our customers is of utmost importance. Safety and energy education ideas through bill stuffers will be enclosed with your bill. We look forward to sharing new ideas with you.

A high quality of life, friendly and progressive merchants, and a college town atmosphere; this is Waverly, Iowa.