New customers may be required to provide a security deposit when applying for service. Security deposits help protect paying customers from the burden of the few who attempt to leave without paying their bills. Your deposit is refunded to you with interest after 12 timely payments. The deposit amount is equal to the highest bill in the last 12 months for that location. A security deposit will not be required if you have previously established a good payment history with WLP, or another electric utility. A customer who has paid their utility bill on time for the last year establishes a good payment history.
If you are moving from another utility, please request a credit letter from your previous utility and have it mailed directly to the Billing Department at City Hall prior to requesting service, or bring your credit letter with you, if you are applying in person.